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We require seven (7) days notification if you wish to cancel a tour. This is consistent with airline, car rental agency and hotel policies. If you have reserved a tour for a group of 10 or more, we require a 3 week cancellation notice. We will not refund short-notice cancellations. We pre-charge all credit card reservations for the cost of the tour. We have always required a credit card to hold a reservation. Unfortunately, we have had a lot of people reserve spots on a tour and then not show up. We make a commitment to you, who often travel long distances to get here, that you will have a seat on one of our boats. We need the same commitment from you that you will arrive and be on time. Otherwise, we needlessly disappoint someone else who would have liked your space(s) on the tour and / or we pay a Captain that we did not need. This cancellation policy is to give us time to re-sell any seats left vacant and helps us keep our prices reasonable for you. Thank you for understanding.